In January of this year, after receiving a complaint from Ms. Jin about the quality problems of Sansk Furniture , the online helper reported on the matter: "Sansk Furniture was damaged or improperly used by customers for two months." After negotiation, the after-sales department of Sansk Furniture agreed to replace the damaged parts for Ms. Jin.
Ms. Jin purchased a batch of Sansk brand furniture on October 29, 2011, which cost a total of more than 20,000 yuan. However, within two months after installation, Ms. Jin found that the furniture had multiple problems and even affected the use. The manufacturer said after the door inspection that the furniture damage was caused by improper use by the user. Although it was within the warranty period, it refused to be repaired.
The positioning pin under the bed of the new bed penetrated about 2 cm from the top of the bed surface, causing the bed board to split into several pieces and appeared holes; the bed surface was seriously deformed due to the inadequate installation of the hydraulic rod of the bed box; These are all problems of Ms. Jin ’s furniture. The manufacturer agreed to replace a bed board and a sideboard of Ms. Jin for free.
At the end of February, Ms. Jin contacted the help office again and said that the factory in Sanskrit has been delaying maintenance due to a shortage of workers during the New Year. It is understood that the manufacturer went to Ms. Jin's home for repairs in early March, but due to operational errors, the bed board was damaged again. Ms. Jin waited another half a month, and the manufacturer finally repaired the bed board and cabinet board.
Ms. Jin said that the efficiency of Sansk ’s furniture in solving problems was too low, and it took three months to repair two boards. She still has doubts about the quality of this group of furniture and will pay more attention to it in the future. If it is within the warranty period If problems arise again, complaints will be made.
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