"The furniture store clerk promised that the furniture we bought was '100% solid wood', but after buying it home, it was found to be a rubber sheet." At noon on February 25, Mr. Wu, a citizen, reflected to reporters his experience of shopping at a furniture store on Lantian Road Afterwards, Mr. Wu requested a return and was rejected by the merchant.
According to Mr. Wu, in mid-November of last year, he and his wife went to the Jinguzi furniture store on Lantian Road and bought a four-door wardrobe and two large beds. Because his wife suffers from asthma and fears that non-solid wood furniture will contain formaldehyde, when buying, he specifically emphasized the need to buy solid wood furniture. At that time, the shop staff promised that the furniture sold to them was 100% solid wood. At the end of January this year, when the furniture store delivered the furniture it ordered to the house, they only asked the workers to install it. They discovered that the wardrobe they bought was not solid wood furniture, but plastic sheet products. Mr. Wu felt that he had been deceived and had repeatedly refused his request for return.
A reporter came to the furniture store to understand the situation. A staff member said that even if you want to return the goods, you should be able to return the goods without affecting the secondary sales. At the same time, consumers have to bear the freight, and Mr. Wu is installing furniture , I have nailed a few nails into the wooden bed and ca n’t sell it to other customers, so I ca n’t return it.
Mr. Wu had no choice but to call 12315 to complain to the industry and commerce department. Finally, the person in charge of the furniture store admitted that the staff did not explain clearly to the customer, and that the responsibility should be borne by them, and agreed to handle the return.
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