Custom furniture "7 days no reason to return" difficult

From March 15 onwards, the newly revised "Consumer Protection Law" (hereinafter referred to as the "Consumer Protection Law") has been officially put into effect, allowing consumers to enjoy some new rights and interests, and for the home furnishing industry, some of these changes It also brought new constraints and hot topics. For example, the online shopping platform pays first and there is no reason to return within 7 days. It supplements the legal vacancies for consumers when shopping on the Internet platform, and the safeguards of rights inversion of rights, moral damage compensation and fraud compensation are also further purified. consumer market.

Huang Jierong, general manager of Xiangjiang E-commerce Co., Ltd. believes that the new Consumer Law has a very good effect on purifying the online shopping environment. "The new "Elimination Law" seems to be more demanding for e-commerce, but it is not unreasonable. 7 days no reason to return, if the quality of the problem, the merchant anyway to return for the customer, the freight is still borne by the merchant If it's not because of product quality issues, just because the customer doesn't like the color or style, the return shipping cost is for the buyer to pay."

Of course, every law cannot be perfect. The same applies to the new Consumer Law. In the new "Consumption", we see that custom furniture is not included in the 7 days no reason to return within. In other words, if you receive a customized wardrobe cabinet, you can only accept it if you are not satisfied. This is mainly to take into account the uniqueness of custom furniture, its size, details of what are determined according to customer needs, if there is no reason to return, set products will not have new buyers, losses only manufacturers. Therefore, excluding custom products from the scope of “7 days no reason to return”, more is to reflect the fairness of the law, both to protect consumers and to protect manufacturers. However, in a variety of online shopping complaints, custom furniture is often "the hardest hit." Therefore, custom furniture can not be completely unconstrained, "no reason" can not be returned, "justified" is still possible. Consumers must specify the specific size and details of the purchase of custom furniture. If there is any error, they can use the contract to return the goods or make claims.

In fact, we can see great progress in the new "Cultural Extinction", which shows that the monitoring mechanism has gradually become more complete and more protective. However, "The Consumer Law" is only the bottom line. As businesses should not only use the bottom line as the standard, but should use high standards and the supervision department to advance the "Consumer Law" and make the market more orderly.